Refund & Return Policy

At FulSpool, we are committed to providing premium-quality 3D printing filaments and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

• Return requests must be made within 7 days of the delivery date.
• Products must be unused, unopened, and in their original condition.
• All original packaging, labels, and accessories must be included.
• Returns are accepted only for eligible products as per this policy.

• Opened or used filament spools.
• Products damaged due to improper handling or storage after delivery.
• Custom or special-order products.
• Products returned without their original packaging.

• Contact our customer support team to initiate a return request.
• Provide your order number and the reason for the return.
• Our team will review your request and provide return instructions.
• Ship the product to the return address provided by our support team.

• Refunds are processed after the returned product has been received and inspected.
• If approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• If the product does not meet our return conditions, the refund request may be declined.

• Replacement requests are accepted for damaged, defective, or incorrectly delivered products.
• Replacement is subject to product availability.
• Requests should be raised within 7 days of receiving the order.

• Please report any damaged, defective, or incorrect product within 48 hours of delivery.
• Share clear photographs or videos showing the issue.
• After verification, we will arrange a replacement or refund, as applicable.

• Return shipping charges may apply unless the return is due to our error.
• Original shipping charges, if any, are non-refundable.

• Orders can be cancelled only before they are dispatched.
• Once the order has been shipped, cancellation requests cannot be accepted.

If you have any questions regarding this Refund & Return Policy, please contact us:

• Email: info@fulspool.com
• Phone: +91 91068 39066